Internal Sales Coordinator

Job Title: Internal Sales Coordinator

Department: Sales

Reporting To: Fenton Mann, Technical Sales Manager

Salary estimate: Dependant on experience

Full-time: 37.5 hours per week

Core hours: 8am to 5.30pm Monday to Thursday, 8am to 4.30pm Friday

Introduction
Photek Ltd is a privately owned company located in East Sussex currently employing just over 60 people. Our core business
is design and manufacture of specialised imaging detectors and systems covering a diverse range of industries from
aerospace to biomedical. Applications for such detectors include the detection of single photons and ultrafast cameras
capable of sub-nanosecond exposure times.

Photek Ltd. is part of Tibidabo Scientific Industries Ltd., a global leader of highly differentiated technologies in scientific and
medical research, life sciences, agriculture, recycling, aerospace, defence and security, and industrial markets.

Job Summary
We are seeking a dynamic and highly organized Internal Sales Coordinator to strengthen and streamline our internal sales
operations. Working closely with the Technical Sales Manager, Sales Engineer, and Customer Service Coordinator, this role
focuses on managing and qualifying leads and opportunities in Salesforce CRM, handling customer correspondence,
maintaining an accurate pipeline, and ensuring smooth communication between Sales and other departments.
Additionally, the role involves managing customer support and technical queries, assisting with sales administration, and
contributing to the efficiency of the overall sales process.

Key areas of responsibility

• Monitor and manage incoming sales leads, ensuring they are accurately logged, qualified, and followed
  up promptly.
• Research and analyse leads to determine their potential value and align them with appropriate
  opportunities.
• Support the Technical Sales Manager and Sales Engineer in prioritising high-potential leads by engaging
  with the appropriate department and/or resources.
• Act as an initial point of contact for customer enquiries, ensuring questions and issues are directed to the appropriate team members.
• Log, track, and coordinate the resolution of technical support queries, collaborating with engineering or
  technical staff as needed.
• Ensure regular updates are provided to customers regarding their support
• Maintain and update Salesforce CRM to provide accurate visibility into the sales pipeline, lead progress,
  and customer interactions.
• Generate regular reports on pipeline activity, lead conversion rates, and other key performance metrics
  for internal use.
• Work with the team to identify and suggest solutions for improvement.
• Prepare quotations, proposals, and other customer-facing documentation in collaboration with the
• Coordinate customer updates and communications, ensuring clarity and timeliness, in collaboration
  with the Customer Service Coordinator.
• Schedule and organise meetings with customers and ensure relevant departments are involved.
• Assist with the application process for Export Licences and ensure that current regulatory frameworks
  are being correctly followed.
• Liaise with the Customer Service Coordinator and relevant departments to align customer
  communication and ensure a seamless sales experience for customers.
• Collaborate with the R&D and/or Engineering teams to gather technical information for customer
  enquiries and proposals.
• Assist in coordinating product demonstrations, webinars, and other promotional activities.

Person Specification

Essential

• Proficiency with CRM systems, with Salesforce experience highly desirable
• Microsoft Office proficiency
• Proven experience in sales coordination, lead management, or customer-facing roles.
• Results-driven and self-motivated
• Excellent organisational skills, with the ability to manage multiple tasks and priorities.
• Strong communication skills, both written and verbal, with a customerfirst approach.
• Ability to work collaboratively across departments.
• Enthusiasm for learning and improving processes to drive sales efficiency.

Desirable

• A-Level (or equivalent) qualifications or above in English and Maths
• Experience in technical industries such as scientific instrumentation, aerospace, or biomedical technologies

How to apply

Please email your CV and cover letter to: Recruitment@photek.co.uk